Returns

I take great care in preparing and packing every order. I would like you to be thrilled when your piece arrives. If you have any questions about returns, please see my policies below.

Can I return my purchase?

All sales of original fiber art, paintings, and commissioned artwork are final. In some cases we can arrange for an exchange of equal or greater value if you determine that a different work of mine would better fit your space.

What packaging do I use to send my return back?

Please return your item using the same packaging it arrived in. I will not be able to accept a return and process a refund for any item that has been damaged in transit back to my studio due to poor packaging. Please pack your return / exchange with care.

Who pays for return shipping?

You are responsible for return shipping costs. If I will be sending an exchange item back to you, I will cover the cost of shipping within the United States. If the new item is shipping out of U.S. I will offer a discounted rate to you for the new item.

My artwork arrived damaged OR was not delivered OR was lost OR was stolen from my doorstep. Is this something you can help with?

I am not liable for any mishandling or failed delivery by the shipping service (USPS, UPS, FedEx, etc.), and I am not liable for any damage incurred post-delivery. I work hard to package each order with care, and I suggest you handle your new artwork carefully when unwrapping and hanging or wearing your new piece of art.

Not Delivered / Lost / Stolen: If your package is marked “Delivered” and yet is nowhere to be found on your doorstep, please first check your confirmation email to ensure that you input the correct shipping address. I would also suggest checking with any neighbors that may have taken the package in for you. I have also seen it happen (depending on the carrier) that allowing a grace period of 24-48 hours past the delivery notification is effective, and your package may still arrive. If the address is correct and you believe your package to have been lost or stolen, you must contact the shipping service directly.

It is always my hope that my clients receive their purchase in perfect condition and in a timely manner… I know that unfortunately this doesn’t always happen. Please be kind when reaching out and remember that I will be a disappointment to me as well to learn of damaged or missing artwork.

If you have further questions or concerns after reading the policies above, please email me at: jen (at) jencrowestudio (dot) com and I’ll be happy to help you sort out any issues.